Frequently Asked Questions


If I have received a damaged item during Sale, would you offer to replace this item?

* We will offer a replacement of the same item if we have available stocks at the time. Otherwise, we will offer you a credit voucher of the same value within 15 days of your raising the concern with us. The voucher may be redeemed online or at our stores.

If I place an order now, can you arrange the delivery after a period of time?

* As long as the payment is made at the time of placing an order, we can ship it at a later time if the request is feasible for us.

Can I place my order online and then collect it from the shop?

* Yes, you may order online and add relevant Shop’s delivery address for collection.

Can I cancel my order, or can I change the size/items I have ordered for during the Sale?

* We do not provide the option of cancelling or modifying any orders during sale. * We do promise to try our level best to help you but won’t be able to commit.

Do you have discounts in your shops too?

* We have very limited inventory that is on discount presently in our shop. This is an online exclusive sale only.

Are the discount percentages the same in the shops too?

* Yes, the discount percentages are the same for the same product sold online and offline.

What are your shop timings?

* Please refer to the store locator section towards the end of Home page for shop contact details.

Can I return or exchange sale items in your shops or online?

* We do not have a return or exchange policy for sale items which have been delivered as per the order placed.

Can you arrange the delivery on priority or expedite delivery since I am leaving country?

* We always try to deliver the order at the earliest, but we would not be able to accommodate any special requests during the sale period . we commit to try our best.

How do I place an order?

(i) Add the item to your shopping cart.

(ii) Continue to shop or buy the desired item.

(iii) Once your selection is complete click on the checkout & pay icon.

(iv) Select your payment mode.

(v) Once the payment is done you will receive a confirmation email that your order has been placed on the registered email address given at the time of sign up.

Do you accept returns or refunds?

* The product can be returned only if it is found to be damaged upon receipt.

* If the order was paid for electronically we will refund the amount back to you within 7-8 working days.

* Customer needs to share image of the damage for reference.

* We do not permit and return or exchanges for International orders.

How can I cancel my order?

* You may cancel your order only before dispatched.

* The prepaid amount will be refunded within 7 – 8 working days. (Only in the case of online transaction)

What is your exchange policy ?

* The product will be exchanged only if it meets with our conditions i.e. if the product does not match the item in your confirmation email.

* If the product has a genuine manufacturing defect or is damaged.

* If the product size is incorrect.

Do you have alteration facilities ?

* Yes we provide alteration facilities on some items please to team before purchasing.

* Kindly go through the size chart before placing your order.

What are your Cash On Delivery terms and conditions ?

* COD is available. In the event that the delivery is not accepted more than 2 times at the address given at the time of placing an order, then your account will be eligible for prepaid orders only, for subsequent orders.

* COD is not available for orders above Rs.10,000

* COD is available for selected pin codes only. During checkout you will see COD as a payment option if your pin code is eligible.

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