Frequently Asked Questions
FAQS
If I have received a damaged item during Sale, would you offer to replace this item?
* We will offer a replacement of the same item if we have available stocks at the time. Otherwise, we will offer you a credit voucher of the same value within 15 days of your raising the concern with us. The voucher may be redeemed online or at our stores.
If I place an order now, can you arrange the delivery after a period of time?
* As long as the payment is made at the time of placing an order, we can ship it at a later time if the request is feasible for us.
Can I place my order online and then collect it from the shop?
* Yes, you may order online and add relevant Shop’s delivery address for collection.
Can I cancel my order, or can I change the size/items I have ordered for during the Sale?
* We do not provide the option of cancelling or modifying any orders during sale. * We do promise to try our level best to help you but won’t be able to commit.
Do you have discounts in your shops too?
* We have very limited inventory that is on discount presently in our shop. This is an online exclusive sale only.
Are the discount percentages the same in the shops too?
* Yes, the discount percentages are the same for the same product sold online and offline.
What are your shop timings?
* Please refer to the store locator section towards the end of Home page for shop contact details.
Can I return or exchange sale items in your shops or online?
* We do not have a return or exchange policy for sale items which have been delivered as per the order placed.
Can you arrange the delivery on priority or expedite delivery since I am leaving country?
* We always try to deliver the order at the earliest, but we would not be able to accommodate any special requests during the sale period . we commit to try our best.
How do I place an order?
(i) Add the item to your shopping cart.
(ii) Continue to shop or buy the desired item.
(iii) Once your selection is complete click on the checkout & pay icon.
(iv) Select your payment mode.
(v) Once the payment is done you will receive a confirmation email that your order has been placed on the registered email address given at the time of sign up.
Do you accept returns or refunds?
* The product can be returned only if it is found to be damaged upon receipt.
* If the order was paid for electronically we will refund the amount back to you within 7-8 working days.
* Customer needs to share image of the damage for reference.
* We do not permit and return or exchanges for International orders.
How can I cancel my order?
* You may cancel your order only before dispatched.
* The prepaid amount will be refunded within 7 – 8 working days. (Only in the case of online transaction)
What is your exchange policy ?
* The product will be exchanged only if it meets with our conditions i.e. if the product does not match the item in your confirmation email.
* If the product has a genuine manufacturing defect or is damaged.
* If the product size is incorrect.
Do you have alteration facilities ?
* Yes we provide alteration facilities on some items please to team before purchasing.
* Kindly go through the size chart before placing your order.
What are your Cash On Delivery terms and conditions ?
* COD is available. In the event that the delivery is not accepted more than 2 times at the address given at the time of placing an order, then your account will be eligible for prepaid orders only, for subsequent orders.
* COD is not available for orders above Rs.10,000
* COD is available for selected pin codes only. During checkout you will see COD as a payment option if your pin code is eligible.